HR for Hospitality – Employee Relations Support That Works for You
At The HR Booth, we understand that the hospitality sector moves fast — and your HR needs to move even faster. Whether you’re running a single venue or managing a nationwide chain, the pressures of managing staff, ensuring compliance, and maintaining consistency across sites can take their toll. That’s where we come in.
Our outsourced HR service offers practical, people-focused solutions tailored to the demands of the hospitality industry. From disciplinary issues to complex ER cases, we’re here to take the pressure off your internal teams — so you can focus on delivering great customer experiences.
Supporting Hospitality Teams Where It Matters Most
The HR Booth works with hospitality businesses across the UK, delivering responsive, high-quality HR and Employee Relations support. Our team acts as an extension of your internal Team. We offer practical, proactive, and legally sound guidance that keeps your operations running smoothly.
Because personnel laws are always changing, we needed an experienced, professional HR Consultant who would streamline our personnel side of the business and train our 130 employees. Alistair joined us after careful research and consideration. In addition, he promptly and efficiently addressed our many issues.
Furthermore, Alistair updated our employee handbook and contracts of employment. He also rolled out a training programme for our staff to improve service, and supported the management team while dealing with difficult personnel issues.
Alistair’s skills and approachable manner is admirable.
His knowledge of employment law is also boundless, which is also very reassuring when dealing with tricky disciplinary issues.
In addition, we feel lucky to have found Alistair. In my 30 years of being a manager, I have never come across anyone as approachable and skilled in his profession as he is. If you are looking for an HR Consultant, look no further as Alistair is one in a million.
Alistair and John are always on hand to give advice. They offer a great service and always have an answer to any problems. In addition, I would thoroughly recommend The HR Booth for any HR related problems.
Common Challenges in Hospitality – And How We Help
Overwhelmed Managers Dealing with ER Cases
We coach and guide your line managers through complex and routine cases. this includes absence, grievances, and disciplinary issues — so they’re never left guessing.
Inconsistent HR Practice Across Sites
With multisite operations, it’s easy for standards to slip. We bring structure, process and consistency to your ER practices. We also protect your brand and ensure fairness.
Reactive Rather Than Proactive Approaches
We help you spot patterns and trends through data and insight so you can prevent issues before they escalate.
Tribunal Risk and Cost
Our support includes guidance and representation through the full tribunal process. We can also provide optional tribunal insurance cover to give you added peace of mind.
What We Deliver for Hospitality Clients
✅ End-to-End ER Case Management
Including disciplinary, grievance, capability, absence and sensitive investigations — with letter drafting, hearing support, documentation and full reporting.
✅ Advice Line and Inbox Support
Dedicated support via phone and email with clear response times (2 hours for urgent queries, 6 for standard). We manage your HR inbox and offer an escalation pathway for complex issues.
✅ Tribunal Support
From preparing documentation to liaising with ACAS and attending hearings, we’ll support your business through the entire process. We also offer optional tribunal insurance.
✅ Data, Reporting and Insight
You’ll receive regular dashboards summarising ER activity, time to resolution, and hotspot areas — empowering you to act on people trends with confidence.
✅ On-site Support & Manager Coaching
We provide on-site presence for hearings and tailored coaching for managers — developing confidence, consistency and capability.
✅ Policy Development & HR Projects
Whether it’s auditing policies, updating handbooks, or delivering proactive campaigns to tackle absence or boost performance, we offer support that goes beyond the reactive.
Real Results in Hospitality
Client A, Hospitality Sector
One of our clients (we have named them ‘ Client A’ for the purposes of data protection) in the hospitality sector was faced with a complex and sensitive situation when an employee raised a formal grievance against their own General Manager. We were engaged to manage the process from start to finish, ensuring that every step was handled in line with the ACAS Code of Practice. By taking a fair, thorough, and professional approach, we were able to support both the employee and the management team through what could have become a highly disruptive issue. Our careful handling of the case ensured the situation remained contained and did not escalate further, helping to preserve working relationships and maintain stability within the business.
Client B, Retail Sector
One of our clients (named ‘Client B’ for purpose of data protection) approached us for support when an employee was AWOL from the workplace without any prior notice or explanation. We guided the client through all the necessary steps, including repeated attempts to contact the employee and giving them the opportunity to respond. When no communication was received despite reasonable efforts, we advised and supported the client in making a fair and compliant decision to end the employee’s employment on the grounds of a failed probation. This ensured the process was handled in line with best practice and minimised any potential risk.
Client C, Hospitality Sector
We provide a full outsourced HR and ER service for a hospitality client (named ‘Client C’ for data protection purposes), operating in a rural area where recruitment and retention is problematic. Our full outsourced service has allowed our client’s management team to focus on the day to day operations whilst freeing up valuable time as our team take care of all recruitment administration, onboarding of new employees and all associated job changes.
We have created career pathways, carried out engagement surveys, trained all line managers in a range of people management subjects and conducted exit interviews. All of this has impacted on our client’s bottom line and we’ve seen improvements in retention, engagement and time to hire, whilst our client has seen improvements in productivity and customer satisfaction.
We have also supported our client with changes to casual worker arrangements and ensured compliance with changes to employment legislation, whilst managing a busy ER case load.
HR Solutions for Hospitality Sector that Works
The HR Booth is ready to be your trusted HR partner — offering clarity, consistency and confidence across your entire people operation. Whether you’re managing hundreds of staff or scaling fast, we’ll help you get the people side right.
