How to respond to a flexible working request

15 September 2021 | Hybrid Working

Watch our video: Flexible working throughout the school holidays

We recently read an article about an employee who was awarded £185,000 by an employment tribunal due to suffering indirect sex discrimination. The employee wanted to return to work after maternity leave and submitted a flexible working request so she can pick her daughter up from nursery. Her request was rejected, and no alternatives were offered. This led to the employee having to resign and take her case to an employment tribunal.

The tribunal ruled that the company’s failure to support her flexible working request put the employee at a disadvantage and she was awarded £185,000.

With employees returning to the office, you may face a higher volume of flexible working request. Many people enjoyed the flexibility that working from home during the pandemic offered and are dreading going back to the office full time. In addition, it’s time to put a plan in place to explore accommodating these employees and avoid being presented with a similar case.

It’s not acceptable to reject a request because you think it might open the floodgates for others to make a flexible working request.  Every request should be looked at on its merits.

Special consideration needs to take place, particularly if the employee fits one of the protected characteristics of the Equality Act. In this case above, the employee successfully won her case on the grounds of sex discrimination.  However, you could have an employee approaching retirement looking to work more flexibly, and rejecting such a request without proper consideration could leave you exposed to a claim on the grounds of age discrimination.

Employees Rights

Employees have the right to submit a flexible working request if they have been employed with the business for at least 26 days. This also applies if legally classed as an employee. They can also ask for flexible working if they haven’t made a request within the last 12 months.

Flexible Working Requests can include: 

  • Reduced hours  
  • Start and finish time changes  
  • Flexitime  
  • Compressed hours  
  • Remote working  
  • Job sharing  

The changes requested could be for every day, specific days, shifts, or specific weeks during the school term. Employees can also request this for a limited time, such as a couple of months.   

Reviewing The Flexible Working Request   

Once your employee has approached you to explore a more flexible way of working, you must then ask them to put this request in writing. However, It’s important to talk to your employee, understand the flexibility they need, and look for ways you can accommodate this. If the request isn’t possible for your business, look for a compromise that will help. These compromises can include hybrid working and shift swapping. Only reject a request if there’s a valid business reason.  

Legally, you must respond to your employee within 3 months with a decision.  

The Flexible Working Request Proposal 

The government has released a proposal that will allow employees to request flexible working from day one of starting their job. Carers will also gain the right to a week’s unpaid leave. This means that employees will be able to make one request for flexible working a year no matter when their employment began. As we highlighted previously, this is currently 26 days after starting.

The proposal also suggests that the government analyse the current three-month period that an employer has to respond to a flexible working request and explore whether this time can be reduced. The government is considering these changes in hopes of providing more opportunities to new parents, carers, and people with disabilities.

Business Secretary Kwasi Kwarteng said:

‘’Empowering workers to have more say over where and when they work makes for more productive businesses and happier employees. 

It was once considered a ‘nice to have’, but by making requests a day one right, we’re making flexible working part of the DNA of businesses across the country.’’

We will keep you updated when/if this proposal becomes part of the legislation. 

If you can offer more flexible working then we encourage you to do so. This will help you retain good employees and also build a better relationship with them. Contact us on 01383 668178 if you would like any further support on all things HR.  

Related Topics

Hybrid Working: The Ultimate Guide for Employers and Managers

Hybrid Working: The Ultimate Guide for Employers and Managers

Watch our video: Hybrid Working: What's Working and not WorkingHybrid Working – The Ultimate Guide for Employers and Managers What is Hybrid Working? The modern day workplace now requires to have a hybrid working plan in place. Hybrid working is a flexible working...

How to Attract Graduates

How to Attract Graduates

Graduates can be a valuable member of your team as they offer a fresh perspective on the working world. In addition, it's important to get your recruitment message right when attracting graduates. It's time to think like a candidate and put things in place to attract...

Should Remote Workers Get Paid Less?  

Should Remote Workers Get Paid Less?  

Google are one of the latest businesses to announce that employees who choose to continue to work from home may receive a pay cut. This has led the world to ask, should remote workers get paid less?  With the opportunity for employees to return to work due to recent...

How Hybrid Working Can Benefit Your Business

How Hybrid Working Can Benefit Your Business

Watch our video: Hybrid Working: What's Working and not WorkingHybrid working is a policy that we've been asked a lot about lately. As restrictions start to ease and we transition closer to normality, employers are thinking of the best ways to welcome their team back...

Are you ready to elevate your HR strategies?

Connect with our expert team for tailored solutions and insights. Call The HR Booth at 01383 668178 or reach out via email at or use the contact form.

Let’s transform your human resources approach together!

Privacy Preference Center