HR & Employment Law Insights

Helping family businesses, start-ups, charities, social enterprises, and other growing or established businesses throughout the UK make sense of HR and Employment Law challenges.

What Do Your Customers Say About You?

Deciding whether to outsource your HR requirements and then choosing a suitable HR provider is a difficult decision.  We work with dozens of clients across the UK, and recently carried out a survey asking our clients to give feedback on the service we provide.

 We got a fantastic response and the feedback was extremely positive.  The results of this survey can be found below.

 100% of those that completed the survey rated us either a 9 or 10 out of 10, which we’re extremely proud of.  

Here are the results:

Overall, how satisfied or dissatisfied are you with the service we provide?

  • 100% very satisfied

Which of the following words would you use to describe our services?

  • Reliable = 77%
  • High Quality = 82%
  • Useful = 65%
  • Good = 41%
  • Value for Money = 65%

 

How well do our services meet your needs?

  • Extremely Well - 59%
  • Very Well = 41%

 

How would you rate the quality of our services?

  • Very High Quality = 71%
  • High Quality = 29%

 

How would you rate the value for money of our services?

  • Excellent = 71%
  • Above Average = 24%
  • Average = 5%

 

How responsive have we been to your questions or concerns about our services?

  • Extremely responsive = 53%
  • Responsive = 24%
  • Not applicable - 23%

 

Here is a selection of some of the comments made:

  • "Excellent service, very approachable.  The HR Booth are like a wee extension of our department, one of the team!"
  • "Great company to deal with."
  • "Fabulous professional service that no small business should be without."