What Do Your Customers Say About You?

employee survey
Deciding whether to outsource your HR requirements and then choosing a suitable HR provider is a difficult decision.  We work with dozens of clients across the UK, and recently carried out a survey asking our clients to give feedback on the service we provide.

We got a fantastic response and the feedback was extremely positive.  The results of this survey can be found below.

100% of those that completed the survey rated us either a 9 or 10 out of 10, which we’re extremely proud of.

Here are the results:

Overall, how satisfied or dissatisfied are you with the service we provide?

  • 100% very satisfied

Which of the following words would you use to describe our services?

  • Reliable = 77%
  • High Quality = 82%
  • Useful = 65%
  • Good = 41%
  • Value for Money = 65%

 

How well do our services meet your needs?

  • Extremely Well – 59%
  • Very Well = 41%

 

How would you rate the quality of our services?

  • Very High Quality = 71%
  • High Quality = 29%

 

How would you rate the value for money of our services?

  • Excellent = 71%
  • Above Average = 24%
  • Average = 5%

 

How responsive have we been to your questions or concerns about our services?

  • Extremely responsive = 53%
  • Responsive = 24%
  • Not applicable – 23%

 

Here is a selection of some of the comments made:

  • “Excellent service, very approachable.  The HR Booth are like a wee extension of our department, one of the team!”
  • “Great company to deal with.”
  • “Fabulous professional service that no small business should be without.”

Reduce Employee Burnout and Improve Wellbeing at Work

Reduce Employee Burnout and Improve Wellbeing at Work

Reduce employee burnout is more important than ever at this time of year. As temperatures drop and seasonal illnesses increase, many businesses see a rise in short-term absences. More concerning, however, is the growing trend of employees continuing to work despite...

Stronger Parental Leave Rights UK From April

Stronger Parental Leave Rights UK From April

The Government confirmed last week that stronger parental leave rights UK will be introduced from April 2026. This means that employees will no longer need to meet minimum service requirements to access paternity and parental leave. Employees will have a right to this...

Staff retention in care homes: Tackling Turnover with HR strategies

Staff retention in care homes: Tackling Turnover with HR strategies

According to a report published by Skills for Care on 15 October 2025, the turnover rate in the care sector for 2024/2025 reached 24.7 per cent, equating to approximately 300,000 leavers. Such a high level of movement not only places immense pressure on remaining...

How to Manage Stress in the Workplace

How to Manage Stress in the Workplace

Stress and burnout are predicted to be among the biggest challenges facing workplaces this year. According to the Health and Safety Executive, stress, anxiety and depression accounted for 52% of all work-related ill health cases in 2024/2025, an increase on the...

Care Inspectorate: Achieving a Good Rating Through HR

Care Inspectorate: Achieving a Good Rating Through HR

Care Inspectorate expectations place real pressure on care home managers, particularly where inspection outcomes are closely linked to workforce stability, leadership, and day-to-day people management. Ongoing recruitment challenges, high absence levels, training...

Do I Have to Pay Employees for Snow Days

Do I Have to Pay Employees for Snow Days

Many parts of the UK are currently facing adverse snow and severe weather warnings, with conditions particularly challenging throughout the Highlands and Aberdeenshire. In some areas, the weather has been so extreme that public transport has been cancelled, leaving...