What Do Your Customers Say About You?

by | Blog

employee survey
Deciding whether to outsource your HR requirements and then choosing a suitable HR provider is a difficult decision.  We work with dozens of clients across the UK, and recently carried out a survey asking our clients to give feedback on the service we provide.

We got a fantastic response and the feedback was extremely positive.  The results of this survey can be found below.

100% of those that completed the survey rated us either a 9 or 10 out of 10, which we’re extremely proud of.

Here are the results:

Overall, how satisfied or dissatisfied are you with the service we provide?

  • 100% very satisfied

Which of the following words would you use to describe our services?

  • Reliable = 77%
  • High Quality = 82%
  • Useful = 65%
  • Good = 41%
  • Value for Money = 65%

 

How well do our services meet your needs?

  • Extremely Well – 59%
  • Very Well = 41%

 

How would you rate the quality of our services?

  • Very High Quality = 71%
  • High Quality = 29%

 

How would you rate the value for money of our services?

  • Excellent = 71%
  • Above Average = 24%
  • Average = 5%

 

How responsive have we been to your questions or concerns about our services?

  • Extremely responsive = 53%
  • Responsive = 24%
  • Not applicable – 23%

 

Here is a selection of some of the comments made:

  • “Excellent service, very approachable.  The HR Booth are like a wee extension of our department, one of the team!”
  • “Great company to deal with.”
  • “Fabulous professional service that no small business should be without.”

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