What Do Your Customers Say About You?

Deciding whether to outsource your HR requirements and then choosing a suitable HR provider is a difficult decision.  We work with dozens of clients across the UK, and recently carried out a survey asking our clients to give feedback on the service we provide.

We got a fantastic response and the feedback was extremely positive.  The results of this survey can be found below.

100% of those that completed the survey rated us either a 9 or 10 out of 10, which we’re extremely proud of.

Here are the results:

Overall, how satisfied or dissatisfied are you with the service we provide?

• 100% very satisfied

Which of the following words would you use to describe our services?

• Reliable = 77%
• High Quality = 82%
• Useful = 65%
• Good = 41%
• Value for Money = 65%

 

How well do our services meet your needs?

• Extremely Well – 59%
• Very Well = 41%

 

How would you rate the quality of our services?

• Very High Quality = 71%
• High Quality = 29%

 

How would you rate the value for money of our services?

• Excellent = 71%
• Above Average = 24%
• Average = 5%

 

How responsive have we been to your questions or concerns about our services?

• Extremely responsive = 53%
• Responsive = 24%
• Not applicable – 23%

 

Here is a selection of some of the comments made:

• “Excellent service, very approachable.  The HR Booth are like a wee extension of our department, one of the team!”
• “Great company to deal with.”
• “Fabulous professional service that no small business should be without.”