What Do Your Customers Say About You?

Deciding whether to outsource your HR requirements and then choosing a suitable HR provider is a difficult decision.  We work with dozens of clients across the UK, and recently carried out a survey asking our clients to give feedback on the service we provide.

We got a fantastic response and the feedback was extremely positive.  The results of this survey can be found below.

100% of those that completed the survey rated us either a 9 or 10 out of 10, which we’re extremely proud of.

Here are the results:

Overall, how satisfied or dissatisfied are you with the service we provide?

  • 100% very satisfied

Which of the following words would you use to describe our services?

  • Reliable = 77%
  • High Quality = 82%
  • Useful = 65%
  • Good = 41%
  • Value for Money = 65%

 

How well do our services meet your needs?

  • Extremely Well – 59%
  • Very Well = 41%

 

How would you rate the quality of our services?

  • Very High Quality = 71%
  • High Quality = 29%

 

How would you rate the value for money of our services?

  • Excellent = 71%
  • Above Average = 24%
  • Average = 5%

 

How responsive have we been to your questions or concerns about our services?

  • Extremely responsive = 53%
  • Responsive = 24%
  • Not applicable – 23%

 

Here is a selection of some of the comments made:

  • “Excellent service, very approachable.  The HR Booth are like a wee extension of our department, one of the team!”
  • “Great company to deal with.”
  • “Fabulous professional service that no small business should be without.”

Manufacturing HR Services: Case Study in Growth & Success

Manufacturing HR Services: Case Study in Growth & Success

When businesses search for Manufacturing HR Services, they are often looking for more than just basic HR support. They need a partner who understands the realities of scaling operations, managing multiple sites and supporting leadership through periods of change. This...

Occupational Health in Manufacturing: Cost or Investment?

Occupational Health in Manufacturing: Cost or Investment?

Occupational health in Manufacturing is still seen as a reactive cost, something used only when issues arise or absence levels increase. But ignoring occupational health is often far more expensive than using it. From an HR perspective, early intervention can prevent...

Accidents in the workplace: Employer Guide

Accidents in the workplace: Employer Guide

As an employer, you have a legal responsibility to keep your staff safe and prevent accidents in the workplace. This can be achieved by providing appropriate health and safety training, supplying the correct equipment such as PPE, and ensuring machinery and equipment...

Key Employment Law updates: Employer Costs and Law Checklist

Key Employment Law updates: Employer Costs and Law Checklist

Even more employment law updates will come in to force in April. As you will be aware there are key updates that have emerged that will impact businesses and it's important to ensure you are fully compliant and on the right side of employment law. Key changes include...

AI in Recruitment: can employers use AI to shortlist candidates

AI in Recruitment: can employers use AI to shortlist candidates

AI in recruitment is becoming a key tool for businesses looking to improve efficiency and make smarter hiring decisions. From screening CVs to identifying top talent, this system is increasingly being used to streamline time-consuming recruitment tasks, allowing...

New Holiday Recording Rules From 6 April 2026

New Holiday Recording Rules From 6 April 2026

From 6 April, new holiday recording rules requires employers to retain detailed records of holiday pay and leave for a minimum of six years from the date they are created. This applies to all workers, including part-time and those on irregular hours. It also covers...